2025 BALANCE CONVERSION via EastWest System Tech Assistant (ESTA) Chatbot
TERMS AND CONDITIONS
- EastWest Credit Cards' Balance Conversion (“BalCon”) Promo is open to select EastWest Credit Cardholders (“Cardholders”) who received a Viber/SMS message or electronic direct mailer (e-DM) and are in good credit standing*.
- Promo period is from October 1 to November 30, 2025. Only applications received within the promo period shall be processed.
- The BalCon promo allows the conversion of qualified cardholder’s total outstanding balance or a portion of it, inclusive of finance and other fees and charges, if any, to installment.
- For existing/ongoing installment availments, only the monthly amortization amount posted at the time of application may be covered by the BalCon transaction.
- The minimum amount eligible for conversion is Php5,000 and the maximum amount is the cardholder’s total outstanding balance at the time of application.
- The BalCon amount can be paid in easy and flexible installment terms of 3, 6, 12, 24 and 36 months with the corresponding low add-on rates per month:
Term
Add-on Rate
Factor Rate
EIR
6
0.80%
0.1746667
16.2745%
12
0.80%
0.0913333
17.2708%
24
0.80%
0.0496667
17.4664%
36
0.80%
0.0357778
17.2510%
How to compute for the monthly installment:
Balance Conversion Amount X Factor Rate for Chosen Term = Fixed Monthly Installment
Sample computation for a 12-month term:
Php10,000 X 0.0913333** = Php913.33 Balance Conversion Monthly Installment for 12 months
**factor rate for the 12-month payment term at 0.80% add-on rate per month
(equivalent to 17.2708% effective annual rate)
- To apply, Cardholder must chat w/ ESTA, the EastWest System Tech Assistant chatbot by searching for EW Credit Cards in Facebook Messenger. Once logged into ESTA, Cardholder must go to the Statements menu, choose Unbilled and click Balance Conversion.
- Cardholder must allow at least five (5) banking days for the processing of the BalCon application.
- Upon approval of the BalCon application, the fixed monthly installment amount will be billed to the Cardholder's EastWest Credit Card account on his/her next and succeeding Statement of Account (“SOA”) until the BalCon amount is fully paid.
- For all approved applications, a one-time Processing Fee of Php500 will be charged.
- EastWest has the sole discretion to approve or reject the Cardholder's BalCon application and, if such application is denied, EastWest has no obligation to furnish the Cardholder a notice or reason of such rejection. EastWest also has the sole discretion to approve only a portion of the installment amount applied for. In case the BalCon application is denied in full or in part, applicable finance charges, if any, shall be imposed.
- The Cardholder's EastWest Credit Card account must be active and current at all times. Should the Cardholder's EastWest Credit Card account be suspended, cancelled, not renewed, or should the Cardholder fail to make payments, breach or violate the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards, the remaining unpaid BalCon amount as well as the entire outstanding balance in the Cardholder's EastWest Credit Card account shall immediately become due and demandable.
- In case of partial payment by the Cardholder of the installment amount, the unpaid balance shall incur the usual finance charges charged on revolving balances in accordance with the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards.
- If the Cardholder pays the BalCon installment amount in full per month but has an outstanding or revolving balance on his/her previous/other purchases or installment availments said installment amount shall likewise incur finance charges.
- Any and all finance charges already imposed upon the Cardholder's total outstanding balance or any part thereof to be converted into installment, whether the same is already a part of the Cardholder's previous balance and/or new purchases/transactions, will not be adjusted, refunded or credited back to the Cardholder upon approval of the BalCon application.
- In case of pre-termination, the Cardholder agrees to pay an Installment Pre-termination Processing Fee equivalent to 5% of the remaining principal balance or Php500, whichever is higher.
- This promo offer is non-transferable.
- The Cardholder shall continue to be bound by and comply with the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards which are incorporated herein by reference and of which s/he was furnished copies by EastWest as well as the Terms and Conditions of the Balance Conversion Promo.
- All questions and disputes regarding the Cardholder’s eligibility for the promo shall be resolved by EastWest. The decisions of EastWest on all matters relating to the promo shall be final and binding with the concurrence of the Department of Trade and Industry (“DTI”).
|
* |
Cardholders in good credit standing are those whose accounts are not delinquent, not under investigation due to suspected fraudulent activities, those whose EastWest Credit Cards are not reported lost or stolen and those who have not, otherwise, violated any of the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards. |
Per DTI Fair Trade Permit No. FTEB-236824, Series of 2025.
For inquiries and feedback, you may call the EastWest 24-Hour Customer Service Hotline at (+632) 8888-1700 or e-mail cards@eastwestbanker.com.
EastWest is regulated by the Bangko Sentral ng Pilipinas.